Distributor FAQ
- Are there any restrictions on ordering products?
Yes, SomaSlim and SomaLife Super X can only be ordered for delivery to a US address due to Canadian governmental regulations.
- Can I purchase more than one bottle of SomaLifeTM gHP per month?
Yes, there are no order quantity restrictions in Canada or the USA.
- How can I pay for my order?
Orders can be paid by credit card, money order or through EFT (electronic funds transfer-available only in Canada). We do not accept personal or company checks. Automatic monthly orders must be paid by credit card or EFT (EFT available only in Canada).
- Who do I make the money order out to?
The money order should be made out to "SomaLife International Inc." and mailed to SomaLife International Inc. c/o SomaLife Consulting 103-285 Aurora Cres., Kelowna, BC V1X 7N6 Note: US Distributors or Customers must send an international money order.
- Can I use someone else's credit card to pay for an order?
Yes, but we will need to receive written authorization from them for the use of their credit card.
- What taxes do we charge on orders?
Tax amounts are charged depending on the delivery destination of the shipment, regardless of the location of the person placing the order. US or Canadian taxes are charged based on state/provincial and/or local tax regulations applicable to the goods (ie. dietary supplements or tools or books or shipping charges). GST is applicable on all Canadian orders including shipping charges.
- Can I order product and tools over the phone?
Yes, once you are a Preferred Customer or a Distributor you may order product over the phone. We will require a written confirmation of your order (either via fax or Email).
- Do US Distributors or Customers (Preferred or Retail) pay for their product in US funds?
Payment is based on the ship-to destination of the order. US Distributors or Customers shipping to a Canadian address will be charged in Canadian funds; Canadian Distributors or Customers shipping to a US address will be charged in US funds.
- How do I obtain forms to sign up with the company?
You can speak to the person who introduced you to the company, our office can fax or mail them to you, you can download forms from the website and fax them in, or you can use the online website application forms to signup.
- Can I sign up over the phone?
Yes. The representative will take your information, process your application and send you copies of the applications to be signed and returned to us for our files. You can also sign up on our website at www.somalife.net. Please note that if you sign up over the phone we will need to verify the credit card authorization with the cardholder to complete the application process.
- Can I be a distributor if I live overseas?
No, due to various country's health and governmental regulations we are unable, at this time, to establish Distributors in countries other than the USA (it's territories) or Canada.
- Can a Canadian sign up a US distributor, and vice versa?
Yes, but you will be charged in the currency of your ship-to country.
- How old do I have to be to sign up?
You must be the age of majority according to the law in the state or province where you reside. Example; the age of majority in British Columbia is 19.
- What do I need to provide in order to apply as a business?
In order to process a Corporate application we require:
a) Proof of ownership/proprietorship
b) Names of all shareholders if incorporated or limited
c) Business number
d) SIN/SSN of shareholders
This information is to be provided on the Corporate Application, which must be submitted with the Distributor or Preferred Customer application. A tax exemption certificate can also be submitted with your application.
- What do I need to provide in order to apply under a trust name?
There are basically two types of trusts; a trust with a sole beneficiary or a trust set up as a corporation. For either type we require a certificate stating the names of the beneficiary or beneficiaries of the trust along with each of their SIN/SSN numbers. For trusts set up as a corporation the applicant will have also to complete the Corporate Application.
- Why do I have to give my SIN or SSN?
It is a requirement by law for SomaLife to collect your Social Insurance or Social Security Number for tax reporting purposes. We only require Distributors to give their SIN/SSN.
- Why do you ask for my email address on the application form?
Your email address is added to our distribution list so you can receive updates on meetings, new products, order tracking information, announcements and other notifications of importance. This is an optional field and you may request we remove your Email address at any time.
- Who is the enroller?
An enroller is the person who has spent time educating or introducing the new applicant to SomaLife. The Enroller receives a Fast Pay Bonus based on the first product sale to the new sign-up (Distributor, Preferred Customer or Retail Customer). This first product sale is limited to a one month supply. Dietary Supplements are considered product sales, business tools are not.
- Who is the "Sponsored Under" person?
This is the person the new applicant is to be placed or positioned under. This can be the same as the enroller, or it can be someone in the enroller's downline. We do not recommend people sponsoring below their second level because it limits the amount a Distributor can earn on that new Distributor.
- How long do I have to be a Distributor before I can sign someone else up?
There is no waiting period so you can begin signing people up immediately. You can send in your first sign-up's application at the same time as your own. We recommend that you use your upline support group for help in signing up as you are new yourself.
- Can my spouse sign up as a separate Distributor in addition to me?
Separate Distributorships within one household are permissible if they are not within the same downline. A Distributor however may sponsor their family member as a Customer (Preferred or Retail). Note: this may make it more difficult to qualify for promotions to higher levels.
- Is it better to have people in the same household with separate accounts or a joint one?
Husbands and wives or families should order through one account. You pay separate shipping charges for each account.
- Do I have to purchase product right away?
No, you are not required to purchase product immediately however to qualify for certain commissions you are required to have a minimum monthly purchase volume of 90 PV.
- What is included in the Distributor Kit?
There are 2 levels of Distributor Kits - Basic and Deluxe. The Basic Distributor Kit includes: copies of all forms, questionnaires, brochures, company policy and procedures, commission details and business tools. The Deluxe Distributor Kit includes the above plus Doctor's Secrets Road to Longevity and Doctor's Secrets Miracle of Antioxidant books and additional brochures. Both kits come in a 3 ring zippered portfolio for ease of presentation.
- Can I purchase the kit if I am not a Distributor?
No. We make it available to Distributors at cost because it will assist them in business building. If you are not a Distributor you can still request the forms or purchase the brochures, videos, tools, and books separately.
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