Distributor FAQ
- Why must all changes be submitted in writing?
This is to protect your account from changes that you have not authorized. It also ensures clarity of instructions and allows us to verify a change before processing it.
- Is there a deadline for submitting changes?
Changes must be submitted in writing 5 business days prior to your AMO (Automatic Monthly Order) or EFT (Electronic Funds Transfer) date. Changes submitted on your AMO date may be subject to a minimal administrative charge if change is required immediately and order has already been processed and is ready for shipment. Changes submitted after an AMO date will be effective for your next order release. Changes submitted after an EFT has been sent to the bank will not be effective until your next scheduled EFT release.
- If I don't have a fax can I just call in my changes?
If you are unable to get it to us in writing 5 business days prior to an AMO or EFT run date, we will make your change via phone after verifying your identity. Written confirmation will then need to be sent in for our files (Email, fax or letter).
- Can I submit changes on behalf of a Distributor or Preferred Customer in my downline?
Yes, but the change will need to be submitted in writing. SomaLife reserves the right to contact the Distributor or Preferred Customer to verify the change.
- Can I move someone in my downline to a different position?
To move a Distributor you must contact the office to obtain a Distributor Move form. Upline signatures are not required for Distributor moves that occur within 60 days of sign-up. All other moves require 5 immediate upline signatures as well as the signature of the individual moving. The move is subject to the approval of SomaLife's management team who reserves the right to reject a request deemed to be unwarranted or unjustified.
- How do I upgrade from a Preferred or Retail Customer to Distributor?
Contact our office via phone, fax or Email and you will be upgraded immediately unless you have a recent order that has not been processed by supplemental commissions. This wait is necessary to ensure the enroller receives any retail profit due to them. If an enroller chooses to forfeit their retail profit the upgrade can immediately happen. You will be required to purchase a Distributor Kit when you upgrade to a Distributor.
- If a person dies can a family member take over their distributorship?
Yes, positions are transferable to applicable family members according to wills and powers of attorney.
- If I request that my distributorship be terminated when will this take effect?
An account can be inactivated immediately unless there are unpaid commissions pending for that account or if commissions are being processed. Inactivating an account will disrupt the commission process and may result in inaccurate reporting. As a general rule Distributor inactivations will take place after the 15th of the month once commission checks have been issued.
- When does an account automatically get terminated?
Accounts are not terminated unless Distributors or Customers (Preferred or Retail) request a termination in writing.
- If my account is inactive how do I activate it?
Contact our Customer Service group who will be happy to activate your account. They will verify your account, AMO information and downline status. Note: you may no longer have your old downline depending on how long you have been inactive. If you are a Distributor who has been inactive for 60 days or longer you will be required to purchase a new Distributor Kit.
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